WSI Blog - Internet Marketing Tips and Strategies

Before you can market your website with tools such as social media marketing and PPC ads you need to make sure your site is doing the best job it can do. Here are 6 tips to ensure that your website is ready to be promoted.

1. Research Keywords
People are searching for your services and you need to find out what words they use. They may not use the proper words to describe your product but their words are the words you need. Put these keywords on your site thus making it easier for the consumer to find you because you'll show up on the search engine results page (SERP).

2. Be an Expert in Your Field
In order to trust you and your services a customer needs to view you as a resource in your field. Include content on your website that can help educate your consumer thus building their trust in a partnership with you.

3. Communicate With Your Target Audience
If you have a blog on your website open it up for public comments. Let your community converse with you and each other about products, services, trends and more. Communication builds a relationship on a more personal level.

4. Make Your Website Available
A website does not keep office hours. It needs to be open 24 hours a day. If you are an online retailer you need to be able to process orders at any hour, any day of the week.

5. Network
If you are an expert in your industry your consumer should see you around. Join professional organizations and participate in your professional community. Get your name and brand on other sites and social media networks.

6. Update, Update, Update
Keep your website new and fresh. Add new content frequently and keep up with current market trends.

Social media sites have changed the way consumers interact with businesses. In the past, marketers could maintain a positive spin on issues that would arise with their products or services, by using a combination of media advertising and news coverage. Only extreme, newsworthly stories got any visibility beyond a small number of people, and big companies had entire departments devoted to dealing with issues that would arise that could affect their brand. With the growth of social media sites, so has the opportunity for consumers to easily comment (positvely & negatively) about a companies products and service. These comments and posts are available to view by millions online in seconds.

Are you monitoring the chatter about your company? How are you dealing with negative reviews?

FREE Social Media Apps
Try Google Alerts or Yahoo Alerts. Two free tools that will allow you to monitor keywords relating to your business, brand, products, and people. 
Technorati - the leading blog search engine, will help you keep your finger on the pule of what's being talked about online. Lexicon
Monitter - find out what people are talking about on Twitter. Monitter provides real time monitoring of the Twittersphere.
Tweetburner or Budurl - lets you shorten and track your URL posts so you can determine where your social capital is getting the best results.

The introduction of social networking and social media has leveled the playing field (to some extent) for all businesses. I mention "to some extent" because implementing a solid social media strategy takes a lot of time and skill, those who invest the most social capital tend to get the best results. Most small business owners simply don't have the time or resources to create enough social capital to make an impact vs. the mid sized to large companies who hire full time marketers or outsource to agencies to manage their social media campaigns.

Savy companies, who are open to communicate directly with consumers, can leverage social media in their favor. Responding quickly to negative posts or complaints, in a positive way, can strengthen your relationship with your existing clients and generate new business. Consumers who post negative comments should be met with offers to resolve their issues in a polite soft tone. Avoid re-acting negatively or giving away the farm each time someone files a complaint. Need to strike a balance that works for your company that will help you resolve issues without costing you a fortune in both the bank account and brand degredation.